Privacy Policy

Effective Date: [June 1, 2011]
Last Updated: [August 1, 2025]

At Zylor Education ("we," "our," or "us"), we are committed to protecting the privacy and security of our website visitors, students, and parents. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit www.zyloreducation.com ("Website") or use our tutoring services.

1. Information We Collect

We may collect the following types of personal information from you:

1.1 Personal Information You Provide to Us:

Full Name
Email Address
Phone Number
Subject(s) of Interest
Payment Information (for billing purposes)
Parent/Student or Guardian Information (for minors)
Any additional details provided through contact forms or tutoring sessions

1.2 Automatically Collected Information:

IP Address
Browser Type and Device Information
Website Usage Data (e.g., pages visited, time spent on pages, referring website)

1.3 Information from Third Parties:

If you sign up for tutoring through a third-party platform (e.g., Google Ads lead forms), we may receive basic contact details to process your request.

2. How We Use Your Information

We use your information to:

Provide and personalize our tutoring services
Communicate with you about lessons, scheduling, and support
Process payments and issue invoices
Improve our website and services based on user feedback
Send promotional offers or educational resources (you may opt out at any time)
Ensure website security and prevent fraudulent activity
Comply with legal requirements and protect our rights
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. Parental Consent for Minors

📌 If you are under 18 years old, you must have a parent or legal guardian’s consent before using our tutoring services.

We do not knowingly collect personal information from children under 13 without parental consent.
If we discover that we have collected information from a child under 13 without verification of parental consent, we will delete it immediately.
Parents or guardians can request access, correction, or deletion of their child's data by contacting us at [Your Contact Email].

4. Payment Processing & Security

We process payments securely using Chase Paymentech (owned by JPMorgan Chase and Co).

We do not store your full credit card details on our servers. Credit card information is stored securely by the payment processor: Chase Paymentech
Payment transactions are encrypted and processed securely by our third-party payment provider.
When we register you for recurring payments, it is based on the contract that you sign.

5. How We Share Your Information

We do not sell, rent, or share your personal information with third parties, except in the following situations:

5.1 Service Providers

We may share necessary data with trusted third-party vendors to help us operate our business. These include:
✔ Payment Processors (Chase Paymentech)
✔ Scheduling and Communication Tools
✔ Customer Support Software

5.2 Legal Compliance & Protection

We may disclose personal data when required by law, court order, or to protect our legal rights.

6. Data Retention Policy

📌 We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy.

✔ Contact information and tutoring history: Retained for up to 3 years after your last session.
✔ Payment records: Retained for up to 7 years for tax and compliance purposes.
✔ If you request deletion of your data, we will remove all personal details, except where retention is legally required.

💡 To request data deletion, email us at Zsupport@ZylorEducation.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website.

✔ Why We Use Cookies:

Analyze website traffic and performance
Enhance website functionality
Personalize content and offers

📌 You can manage cookie preferences through your browser settings.

8. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or loss.

✔ Secure servers and encryption protocols
✔ Limited access to personal data (only authorized personnel)
✔ Regular security reviews and updates

📌 However, no online platform is 100% secure. Always ensure your credentials are kept safe.

9. Your Rights & Choices

You have the right to:
✔ Request access to your personal data
✔ Request corrections or deletion of your data
✔ Opt out of marketing emails at any time

📌 To exercise these rights, contact us at Zsupport@ZylorEducation.com.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal data.